Frequently Asked Questions

Are other thicknesses and sizes available from Windsor Stevens?

Yes, at Windsor Stevens we have the ability to manufacture our electrical insulations and specialty fiberboards with other thicknesses than those listed on our website. However, some of these thicknesses may require a higher minimum.

Are Windsor Stevens fiberboards RoHS compliant?

Yes. At Windsor Stevens, we do not use lead, mercury, cadmium, chromium VI, polybrominated biphenyls (PBB) or Polybrominated diphenyl ethers (PBDE) in the manufacturing of any of our specialty fiberboards or products.Ā Click here to download our RoHS compliance letter (PDF) from our Director of Sales.

Can you provide die cutting services?

Windsor Stevens does not provide die cutting services, but we can recommend several other companies who may be able to assist you.

Is shipping included in your pricing?

Windsor Stevens does not pay for shipping charges. UPS charges can be prepaid and added to your invoice or you may provide your UPS account number for us to ship collect. Under most circumstances, Windsor Stevens does not pay for common carrier freight charges.

Is there a minimum?

Most of our products, including our specialty fiberboards and electrical insulations, require a 50-250 pound minimum. Special orders or cuts may require a higher minimum. In some circumstances, Windsor Stevens can accommodate smaller orders for a nominal fee.

My Windsor Stevens product is not the same color as it was last time I received the material. Should I be concerned?

Every roll of paper varies slightly in color because of the different color raw materials used to make the sheet. If the paper is a slightly different shade you should not worry as this product was made to the same high standards that all Windsor Stevens products are made to.

I am looking for a product called fishpaper. Do your products compare?

Windsor Stevens designed its VHR-115 as a replacement for Fishpaper with the same physical characteristics.

Is VHR-115 an alternative to vulcanized fibre?

Yes, it is currently being used with excellent results and conforms to the ASTM D-710 specification for vulcanized fibre.